Customer complaints soar at Toys R Us
#GrowSmartBiz see todays @wbjonline @jenconner s column @digitalsista @jillfoster @geoffliving by ShashiBellamkonda
License (according to Flickr): Attribution License
License (according to Flickr): Attribution License
Toys R Us shoppers are taking to the retailer's Facebook page to complain that the store couldn't keep up with the swell of holiday shoppers. NEW YORK (CNNMoney) -- Toys R Us may have bitten off more than it can chew. Since the beginning of the holiday shopping season, the toy store has unveiled one incentive after another this year, from price matching to layaways to earlier openings than ever on Thanksgiving, to lure in customers. But it seems the retailer may have pushed a little too hard, and has found it hard to keep up with demand. The retailer's Facebook page is teeming with dozens of customer service complaints after the Black Friday shopping weekend.
People:
Tara Dohn
Overall Sentiment: -0.292194
Relevance: 0.297065
Jennifer Albano
Overall Sentiment: 0
Relevance: 0.210424
| Sentiment | Quote |
|---|---|
| -0.191055 | "This week is one of the busiest for online shopping across the industry -- and Toysrus.com is no exception," said Toys R Us's Jennifer Albano. |
| -0.141495 | "This week is one of the busiest for online shopping across the industry -- and Toysrus.com is no exception," said Toys R Us's Jennifer Albano. "The number of questions to our call center increases proportionately with the increased business." |
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Key:
- Aggregate Sentiment is meant to be an indicator of an individual's overall sentiment.
- The Mean is meant to be an indicator of an individual's average comment sentiment.
- The Standard Deviation, when there are enough quotes, will indicate an individual's consistency of sentiment (i.e. a Standard Deviation of 0 would mean they were very consistent in their sentiment and 1 would mean they were very inconsistent).
Note that quote stats are likely to be meaningless beyond the aggregate score due to the tiny sample size. However, they are always provided just in case you find something useful there.
Additional Info:
Holiday: Thanksgiving
Overall Sentiment: 0.0464699
Relevance: 0.317105
Disambiguation: References:
Company: Toys R Us
Overall Sentiment: 0.0166333
Relevance: 0.908862
Disambiguation: References:
Company: Facebook
Overall Sentiment: 0
Relevance: 0.341522
Disambiguation: Website | VentureFundedCompanyReferences:
Webpage Tags
URL Provided Title:
Webpage Provided Keywords:
Site Provided Desc:
Source : Click Here
Customer complaints soar at Toys R Us
Webpage Provided Keywords:
- Amazon
- black friday
- black friday deals
- black friday shopping
- CNNMoney
- Emily Jane Fox
- holiday money
- holiday shopping
- layaway
- price matching
- tabeo
- toys r us
- wal mart
Site Provided Desc:
Toys R Us may have bitten off more than it can chew.
Source : Click Here
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